Website care and maintenance
Care plans keep a website or app updated, secure, backed up and improving after launch, with one place to send every request and the director as your named contact.
For any website or app we have built, and for sites built by others after a review of the site.
Every plan includes
-
Software and security updates
The software the site runs on is kept up to date, which closes the gaps attackers look for.
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Backups
Copies of the site are kept, so a mistake or a failure can be put right.
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Uptime monitoring
The site is checked automatically, so we hear about a problem when it happens.
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Fixes if something breaks
If part of the site stops working, putting it right is part of the plan.
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One place to send every request
Changes, problems and ideas all go to the same place, so nothing gets lost.
The director as your named contact
You always know who is looking after your site.
Care plans
Three levels of care, matched to how often the site changes and how much the business depends on it.
| Essential | Standard | Priority | |
|---|---|---|---|
| For | Sites that rarely change | Sites that change every month | Sites the business depends on every day |
| Every plan includes | Everything listed above | ||
| Monthly allowance for changes | Not included | For content and small design changes, agreed with you when the plan starts | A larger allowance, agreed with you when the plan starts |
| New pages and features | Not included | Not included | Included |
| Requests answered within | Three to five working days | Two working days | One working day |
| Ask about Essential | The plan we recommend for most sites. Ask about Standard | Ask about Priority | |
-
Essential
- For
- Sites that rarely change
- Every plan includes
- Everything listed above
- Monthly allowance for changes
- Not included
- New pages and features
- Not included
- Requests answered within
- Three to five working days
-
Standard
- For
- Sites that change every month
- Every plan includes
- Everything listed above
- Monthly allowance for changes
- For content and small design changes, agreed with you when the plan starts
- New pages and features
- Not included
- Requests answered within
- Two working days
The plan we recommend for most sites.
Ask about Standard -
Priority
- For
- Sites the business depends on every day
- Every plan includes
- Everything listed above
- Monthly allowance for changes
- A larger allowance, agreed with you when the plan starts
- New pages and features
- Included
- Requests answered within
- One working day
How a care plan starts
- 1
Choose a plan
Tell us how often the site changes and how much the business relies on it, and we will suggest the plan that fits.
- 2
Review, for sites built by others
Only if someone else built the site
If someone else built the site, we review it first so we know what we are taking on.
- 3
Agree the allowance
Standard and Priority only
For Standard and Priority, the monthly allowance for changes is agreed with you when the plan starts.
- 4
Send requests
From then on, every change, fix and idea goes to one place, and is answered within the time your plan sets.
Our own standard
Care is never bundled into a website or app. It is a separate plan you take month by month, offered on every website we build.
Questions about website maintenance
Do we have to take a care plan?
No. Care plans are optional, though we recommend one. Without a plan, you look after the hosting account yourself. With one, we keep the site updated, backed up and monitored, and fix it if something breaks.
What happens to a website nobody maintains?
Its software falls out of date, which leaves known security gaps open. Backups may not be taken or checked, and if the site goes down, nobody may notice until a customer tells you. Problems that would have been small become expensive to fix.
Can you look after a website someone else built?
Yes. A care plan for a site someone else built starts with a review of the site, so we both know its condition before the plan begins.
Can we change the website ourselves?
We make the changes for you. The Standard and Priority plans include a monthly allowance for content and small design changes, and Priority adds new pages and features.
Do you look after apps as well as websites?
Yes. Care plans cover websites and apps. Phones, operating systems and store rules change every year, and an app needs the same steady care as a website. Under a care plan, we can be added to your App Store and Google Play accounts to help manage them, still under your account.
Which plan should we choose?
We recommend Standard for most sites, and Priority for sites the business runs on every day, for the faster response and the larger allowance.
Keep reading
- Website redesign
- Website design and development
- What does website maintenance cover?
Read our guide to what website maintenance covers.
Tell us about the site you need looked after. We usually reply within 24 hours.